Retail Technology Advisor

Retail Technology Advisor

We are currently recruiting for a Retail Technology Advisor on a permanent full-time basis.

Roles and Responsibilities

·        Co-ordinate the support and growth of mission critical IT systems to our stores and retailers, involving a variety of in house and third-party suppliers and teams.

·        Deliver and manage projects in parallel through all phases including planning, analysis & design, execution, service transition and closure.

·        Control and management of third-party suppliers and vendors and their associated service delivery agreements.

·        Management and ownership of retail technology in the company operated stores division and a direct relationship with key stakeholders the company operated space supporting Retail Technology and in store technologies, networks for these stores.

·        Identify and implement efficiencies to business processes using technical solutions.

·        Participate in projects throughout the initiation, definition, execution and close out phases of the project.

·        Oversee the transition of new processes from project delivery to operational support across the business.

·        Liaising with senior management from different functions to translate their needs into technical requirements.

·        Develop full-scale project and programme plans, facilitate the project scope, goals, tasks, resources and deliverables.

·        Participate in the delivery of strategic projects and scope of works alike.

·        Development of operational procedures and system specifications.

·        Develop and maintain comprehensive user documentation on all aspects of the core procedures and responsibilities.

·        Support our stores and retailers on support requests and queries and troubleshooting of the same.

·        Other projects as directed by management.

·        The role will involve nationwide travel and may include overnight stays.

Skills & Experience

• At least 4+ years of experience in the retail technology/IT sector.

• Understanding of Retail Technology, networking and overall IT.

• Understanding of KPIs and SLAs with proven ability to adhere to them.

• Experience with EPOS in independent retail market and cross technologies in a retailer ecosystem.

• Ability to demonstrate a high level of ownership and project management.

• Strong analytical skills, resolution management, organisational skills and excellent time keeping skills.

• Strong verbal, written communication and interpersonal skills and to be able to report clearly back with updates to management.

• Demonstrate an ability to work on own initiative, ability to prioritize own workload and work to exacting deadlines.

• Innovative, authoritative, have the ability to communicate on all levels to people of all technical ability.

• Ability to effectively prioritize and execute tasks and targets in a high-pressure environment and exceed set targets.

• Flexibility and adaptable in the approach to customer/business needs.

• Proactive and energetic in the work environment, seeking to get things done and at deal with a variety of tasks and projects.

• Must have a full clean driver’s license.