Human Resources Officer

HR Officer

BWG Foods are recruiting a HR Officer to work across their HR retail service offerings.  Working as part of the H2R team as well as Recruitment and Learning & Development Team, the HR Officer will provide support on a cross functional basis.

Working in a fast-paced environment, the HR Officer will provide best in class HR service to customers of our HR products. 

This is a hybrid role with the primary workplace being the Head Office in Tallaght.  Regular attendance (3 days per week minimum) at the office and/or at the BWG Academy based in North Road, Finglas is a requirement for this role. 

Key tasks of the HR Officer will include

·        Monitoring the ticketing system to ensure new tickets are properly assigned and/or viewed by the relevant teams

·        Providing first level support to customers within the H2R service and providing a resolution to tickets

·        Support with triaging data and system issues as they arise with a view to supporting in resolution

·        Working with the wider team to support on project activities as they arise

·        Participate in user acceptance testing for new projects as they arise

·        Communicate with the customers as required on general retail HR and learning activities

·        Support with recruitment activities and ensuring job postings remain current

·        Manage weekly billing activities for HR services

·        Support the design of new training programmes with training manager

·        First point of contact for training bookings and queries

·        Co-ordinate logistics for training and training schedules

·        Maintain records of all training activities, attendance, and training evaluations.

• Work closely with colleagues on communication articles

• Identify skills gaps and development opportunities through surveys, feedback, and performance evaluation

The below are pre-requisites for the job:

·        Adaptable and flexible with the ability to work in a rapidly changing environment

·        Strong communication and interpersonal skills

·        The drive to provide excellent customer service

·        Strong IT skills with the ability to easily adapt to and learn new systems

·        The ability to handle sensitive and highly confidential materials

·        The ability to work as part of a cross functional team

·        The ability to take the initiative to progress activities

The ideal candidate will also possess the following

·        Strong payroll knowledge or payroll experience

·        Prior experience and working knowledge of Applicant Tracking System and SAP SuccessFactors

·        A full driver’s licence and access to a vehicle